1. Validity
1.1 These terms and conditions govern theApplianceShop.com Limited (theApplianceShop.com) performance relating to all contracts, whether written, oral or electronic for the sale and supply of all or any of the goods which from time to time theApplianceShop.com offers for sale (“Goods”) to the customer who purchase such Goods (the “Purchaser”) and set out the respective rights and obligations of theApplianceShop.com and the Purchaser.
1.2 TheApplianceShop.com reserve the right to amend these terms and conditions from time to time by updating this text page; and the Purchaser is bound by the current version of these terms and conditions at the time that a contract is formed.

2. Contract with Purchaser
2.1 In respect of any Goods offered for sale on theApplianceShop.com’s website no contract shall be created until theApplianceShop.com accepts the Purchaser’s order i.e. when theApplianceShop.com emails confirmation of the same to the Purchaser. TheApplianceShop.com is entitled to withdraw from contracts in the case of obvious typographical or arithmetical inaccuracies appearing on theApplianceShop.com web site. This allows theApplianceShop.com to check details of the offer for any mistake in the price of the Goods or any other typographical error that has a bearing on the contract, of which theApplianceShop.com shall be the sole judge.
2.2 Contracts of sale will only be made with Purchasers with delivery addresses within Mainland Great Britain (England, Scotland & Wales)and completed in pounds Sterling;
2.3 Contracts may be cancelled at any time before goods are dispatched by contacting theApplianceShop.com by e-mail on support@theApplianceShop.com or by telephone on 08700 500128 between 9.00AM and 5.00PM Monday to Friday.

3. Pricing and Availability.
The prices of the Goods are those specified on the theApplianceShop.com web site. The price, as displayed, is inclusive of VAT (at the standard UK rate) and delivery to any postal address within Mainland Great Britain (England, Scotland & Wales) and any contract formed is subject to availability of the Goods in question. In the unlikely event that the Goods are unavailable, the Purchaser will be notified by e-mail and shall be entitled to cancel the contract. Availability is subject to change without notice. theApplianceShop.com reserve the right to alter any of its prices without notice. However, any subsequent change to the price of particular Goods shall not affect the price agreed between theApplianceShop.com and the Purchaser in terms of a binding contract;

4. Product Specification.
Due to manufacturer’s policy of continuous improvement, product specification may change without notice.

5. Delivery of Goods
5.1 theApplianceShop.com will deliver the Goods ordered to the ground floor of the delivery address supplied by the Purchaser. All Goods will be delivered within 30 days provided that payment has been received in full by theApplianceShop.com by the date of despatch of the Goods. Any delivery date specified, although given in good faith, is intended as an estimate only and is not therefore to be treated as being of the essence of the contract or binding on theApplianceShop.com.
5.2 When delivery cannot be made within the specified period the Purchaser will be contacted by e-mail and a new delivery date will be agreed. If agreement is not made on a new delivery date the Purchaser has the right to a full refund within 30 days of notification of the new date. theApplianceShop.com will not be liable to the Purchaser for any loss or damage (direct or indirect) occasioned by its failure to deliver the Goods within the time stated [and in no case shall delay be a ground for rejecting the Goods];
5.3 Orders paid for by cheque require 5 days for clearance prior to despatch;
5.4 The right to deliver any part or parts of the Goods when they become available is expressly reserved by theApplianceShop.com and these conditions shall apply to any such part or parts of the Goods.
5.5 The delivery of Goods constitutes fulfillment of contract.

6. Return of goods – Seven Working Day Cooling-Off
6.1 The law allows a period of seven working days where the Purchaser may cancel the contract. This period begins on the day after the Goods are received by the Purchaser. The Purchaser may notify theApplianceShop.com that he wishes to exercise this right by notifying theApplianceShop.com by post, fax or email When the foregoing right to cancel is exercised by the Purchaser within the foregoing Seven Working Days Cool-Off period the Purchaser will be responsible for the direct costs of returning the goods.
6.2 Within 30 days of receipt of your cancellation under the foregoing Seven Working Day Cool-Off period, theApplianceShop.com will refund the purchase price of the Goods minus (if applicable) the cost of collection of that item from the Purchaser.
6.3 For the avoidance of doubt, in the event that the Purchaser returns the Goods, the effective date of cancellation of the contract will be the date on which the return form is sent;
6.4 The Purchaser shall have no right to cancel the contract where the Goods have been made to the Purchaser’s specifications;

7. Return of goods – Damaged or Delivered in error
7.1 If the goods fail to correspond with their description, are not of satisfactory quality, or reasonably fit for their purpose and the applianceShop.com is notified in a reasonable time of the problems customers are entitled to a full refund [with consideration for relevant associated losses];
7.2 Goods that are damaged or faulty on delivery to the Purchaser or have been delivered in error can be returned to theApplianceShop.com the procedures outlined in clause 6.1. When returning Goods that are damaged or faulty on delivery to the Purchaser or have been delivered in error, the Purchaser will not be responsible for the costs of returning the goods to theApplianceShop.com;
7.3 At the Purchaser's option theApplianceShop.com will either give a full refund or where possible make good or replace any Goods which are damaged or defective on delivery to the Purchaser.;

8. Mistakes in invoices or payments
Mistakes in invoices or payments connected with the theApplianceShop.com will be corrected and refunded when applicable, within 30 days of notification.

9. Complaints.
All complaints received by theApplianceShop.com will be acknowledged within 5 working days and theApplianceShop.com will estimate a time that will be required to investigate and resolve any complaints. Throughout investigations carried out by theApplianceShop.com Purchasers will be informed of major events concerning the complaint and its outcome. If a Customer has any complaints or queries they should contact customersupport@theapplianceshop.com or telephone 08700 500 128 between 9.00am - 5.00pm GMT Monday to Friday.

10. Guarantees
All Goods supplied by theApplianceShop.com are covered by a full 12 month manufacturers guarantee (Bosch & Neff 2 years).

11. Governing Law and Jurisdiction
Contracts between theApplianceShop.com and the customer will be governed by Scottish Law and all disputes will be submitted to the non-exclusive jurisdiction of the Scottish courts.

12. Intellectual Property
All the information, data, text, graphics, links or computer code published on, contained or available on this website (the "Material") are the copyright of theApplianceShop.com and its suppliers. Unauthorised use of the Material including the production, storage, modification, distribution or republication without the prior written consent of the theApplianceShop.com or, where applicable, the respective copyright owner(s) is prohibited. The names and logos of theApplianceShop.com and all related products and service names, design marks and slogans are the trade names, service marks or trade marks of theApplianceShop.com and may not be used without the prior consent of theApplianceShop.com.

13. Disclaimer
theApplianceShop.com hereby, to the fullest extent permitted by law, disclaims all warranties and conditions with regard to the Material and any goods supplied in relation to this website, whether expressed or implied or statutory (including all implied warranties and conditions of the merchant ability and fitness for a particular purpose). In no event will the theApplianceShop.com be liable for any indirect, punitive, special, incidental or consequential damages whatsoever even if theApplianceShop.com has been advised of the possibility of damages including, without limitation, damages for loss of use, data or profits arising out of or in any way connected with the use or performance of this website, interruptions or delays to this website, the provision of or failing to provide services, or for any information, material and goods obtain through this website or otherwise arising out of the use of this website, whether based on contract, delict or otherwise to the fullest extent permitted by law.

14. Invalidity of Terms and Conditions
If for any reason part of these terms and conditions is unenforceable, the validity of the remaining terms and conditions will not be affected.